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Case study — Legal Q&A service, Australia

Mentor by Lawyers

Mentor is a Q&A service from By Lawyers, the Australian legal publisher whose guides sit inside LEAP Legal Software. A lawyer asks a general-practice question and an experienced practitioner answers by email, usually within 24 hours. Universal Favourite designed it; we built version 2 in 2017 and still host and look after it.

Client
By Lawyers · Moss Vale, NSW
Design
Universal Favourite
Our role
Laravel and front-end development, hosting, care
Years
2017 —
Stack
Laravel, Stripe, Cypress, Docker
Scope
8,700+ answered Q&As
The showcase film — home, the knowledge base, Question of the Week and the authors

The brief

By Lawyers needed version 2 of a running service: take subscriptions, route each question to its author and publish the answers.

Universal Favourite designed it. We built it in 2017 and still host and look after it.

What we built

01

Ask a question

Subscribers ask a general-practice question; an experienced practitioner answers by email, usually within 24 hours.

02

Knowledge base

More than 8,700 answered Q&As, browsable by area of law and made public in 2023.

03

Question of the Week

A weekly pick from the archive, told with photography, so the best answers find new readers.

04

Subscriptions

Monthly and annual plans with Stripe, rebuilt in 2020 for 3D Secure payments.

05

The authors

Profiles of the lawyers behind the answers, so subscribers know who they are asking.

06

Kept current

Upgraded from Laravel 5.8 to 8 in 2020 with end-to-end tests in Cypress, then moved to Docker in 2023.

8,700+Answered Q&As
24 hUsual answer time
9Years we’ve looked after it

In their words

“We love Pixney! Professional, responsive, creative, and flexible. Pixney listen and provide quality work, on time and on budget. Their support service is second to none. We highly recommend them!”
Danni Larney, Co-founder and Chief Operating Officer, By Lawyers
Contact

Tell us what you’re building.

We reply within one working day.

Start a projecthello@pixney.com